Hey guys.
So this problem didn't happen with my patron, it technically happened with Jason's, but I was there and he wrote two blog posts already this month... so here we are!
The patron came to the desk with MTS video files and no sound. She did not import the files from the camera, simply dragging them onto her computer, and was at a loss on what to do.
Jason thought the problem might be importing -- but after completing that task, there was still no sound.
He eventually imported the videos to iMovie and that did the trick.
But while this was occurring, Nadine and I were trying to Google other ways to fix the problem. We stumbled on a video about no sound in Media Player or Movie Maker on Windows 8. Apparently this is a common problem for this particular operating system!
The guy in the video explained his method to getting sound.
1. Right click on the Start Menu
2. Click 'Computer Management'
3. Select 'Service and Applications'
4. Click on 'Services'
5. Scroll down and select 'Windows Audio'
6. Finally, click 'Start the Service'
Because Jason masterfully rectified the situation, we didn't get to try this solution so we're not completely sure it would work. But if a patron comes in with this problem, give it a try and see!
Have a great rest of the week!
-Nicole
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