This is the second occurrence of this problem that I have seen so far since the beginning of the semester. I have had two separate users try and print in color on the Mac and when the print comes out, it either gets printed incorrectly, or a blank page prints out with an error message. This has occurred when printing from the "preview" application that opens up most documents and photos on the Mac. What you should do is save the file and open it in the appropriate program, or save it as a PDF and then open it in adobe reader.
As a quick summary, do not print in color on Macs straight from the preview window. Download the file and open it from the appropriate program whether that be adobe reader or Microsoft office, and then proceed to print in color.
We do not have full confirmation yet on whether or not this will work on the Mac, as the user just printed it from a PC, but there is a good chance this will fix it. If this should occur in the future, follow the above steps and if it does proceed to print correctly then we have found a solution.
Thanks Jay. This also happens with black and white printing on Macs. If someone has a document in email, Sakai, etc. it's best to download it and open with the appropriate program for any printing, black and white or color.
ReplyDeleteRich