As you all know, one of our newest pieces of equipment (the portable power kits) are able to charge your devices on the go. It comes with the power brick, a micro USB cable, and a lightning bolt connector. The lightning bolt connector, which can be used for devices such as the newer iPhones and iPads, will not work on every device.
The other day I checked it out for myself and tried charging my iPad mini with retina display. However, when I plugged it in it said towards the top "battery not charging". This happens when there is not enough power to go through and charge the device. HOWEVER, it is not the brick itself that is causing this and is rather the wire. I took one of our stand alone lightning connectors out and plugged that into the brick and that charged my device fine.
So, if for some reason the kit will not charge your device with the cable provided, just checkout one of our standalone cables to go with it and you should be good to go!
Also, if you experience this with any other devices other than the iPad mini with retina display, please let us know!
Thanks for this posting that reminds us of the Russian proverb, Доверяй, но проверяй ("Trust, but verify.")
ReplyDeleteWhen something is not working as expected, it may be a good idea to ask for advice and (ultimately) try something else.