Tuesday, September 3

SPAN106

We've had a couple users this morning that have a problem accessing their homework/quizzes through a Pearson product that SPAN106 is using for course management.  The issue is that the site heavily uses Java.  All newer browsers are very restrictive of what Java plug-ins can do, because of recent massive security breaches.  This means they cannot fully use the site on any sit-down computer in our Center, nor can they use it on their own laptops.  They CAN use our laptops to access the site.  (Since our laptop are only imaged once a year, the browser is out-of-date enough that the equally out-of-date Pearson website actually works.)  I would say that this is only a short-term solution, and I will try to find out who to report these problems to.
Summary: If a user is having trouble with their Spanish homework and asks you to install a Java update, don't do it. Just check them out a laptop and it will work fine.

additional update on this:

They might also need to record audio in to the website.  In this case, our laptops do not have an internal microphone, and you will need to check one out to them. I would recommend the headphones w/ mic, the USB blue snowflake kit, or the Tabletop Mic kit.

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