Tonight a patron came to the desk asking for assistance with the projector remote. Although SMDC does not typically oversee technical problems in rooms like 049 (where they were located), I still made sure that the remote would work properly for them.
When I arrived in the room and tested out the remote, the projector was not recognizing it. The student's laptop screen was also not being projected. I thought the projector itself might need to be turned on and off, so with the help of a taller gentleman in the room, we tried to click the off then on button. The light was red and the projector was still not recognizing any request.
I finally turned to Diana for help. We unplugged the projector cable itself attached the ceiling outlet. This actually turned the projector back on, and the light showed green. Though a promising sign, the projector was still not projecting the student's laptop screen.
After several attempts, Diana actually realized that the main cable that runs from the computer next to the door was unplugged. Who unplugged it? We have no idea. But after replugging the system into the wall, the screen came to life and the student's laptop screen was projected.
Again this was not a task we would normally oversee, however with a little persistence and attention to detail, we figured out the source of the problem, and restored peace to group once more.
I hope this is helpful in the future, should a student have issues with a projector/projector remote again.
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