Hey everyone,
it's always helpful to be courteous and kind to SMDC patrons; if we create a benevolent and beneficial experience with people who use our services, they will be more likely to come back. Here are some ways we can provide this experience for our customers:
-Communicate clearly(Speaking and Listening) Being intentional when conversing will help ourselves and our patrons from getting confused or frustrated when solving a problem.
-Be patient. This is very important as we deal with a myriad of different issues with our technology and other concerns our users may have. If we fail to be patient and become frustrated then we are not providing a comfortable or safe environment for our patrons.
-Smile. A smile is a simple way to brighten another person's day. It's easy and usually they will smile back returning the good vibes.
-Give suggestions, educate, and talk about the different resources we have to offer. "Give a man a fish and he will eat for a day, teach a man to fish and he will feed himself for a lifetime" We need to help educate people on how to use their programs instead of always just doing it for them. It will help them along the road in completing different projects and they will benefit from learning new sets of skills.
These are only a few of the many things we can possibly do to create and enriching experience for our users. Do what you can to keep students and faculty coming back to the SMDC for more.
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